Keep calm and get along: how to resolve neighbour disputes

Neighbour disputes can be a headache, but they don’t have to disrupt the harmony of your building community. At Clear Building Management, we believe that our role as managing agents is to help maintain a peaceful living environment for everyone.

Here’s a quick guide to help you navigate those tricky neighbourly waters.

Turn that racket down! And other complaints…

Living in close proximity to others will always cause flash points and, whilst communal living has many benefits, it does require everyone to be mindful of those living nearby to avoid conflict. The most common complaints typically range from inconsiderate neighbours, parking, and rubbish being left in hallways, right through to noise complaints, which can be anything from walking heavily to excessively loud music.

Unfortunately, many managing agents chose to shy away from getting involved in these disputes. But at Clear, we know that seemingly minor grievances can significantly impact residents’ enjoyment of their homes. More often than not, the perpetrator isn’t even aware of the nuisance they are causing.

Here are our top tips on how to resolve neighbour disputes: 

1. Respectful communication is key

Often, disputes arise from simple misunderstandings. Before things escalate, try having a friendly chat with your neighbour. A calm, polite conversation can clear up many issues and foster mutual respect. Remember, your neighbour might not even know they’re causing you a problem. According to the HOA, one in three people have found that communicating with their neighbour has solved their problems immediately.

However, if a direct conversation doesn’t work or feels too daunting, consider writing a polite, respectful note. Be clear about the issue, how it affects you, and suggest a constructive solution. Also, try and avoid accusatory language – the goal is to solve the problem, not to create more tension.

2. Speak to your managing agent

The powers to deal with the vast majority of residential disputes between neighbours ultimately lays with local authorities, not managing agents or the police. However, a good managing agent can provide advice and give polite requests to the alleged offender where possible.

If the dispute persists, don’t hesitate to involve us. We’re here to help! We can provide guidance, mediate discussions, or take necessary action to ensure everyone’s living experience is as pleasant as possible.

3. Work together with local authorities

At Clear, we’ve always prided ourselves on becoming an integral part of the communities we serve. This means working closely with partner agencies to share knowledge, as well as establishing bonds with local police and council neighbourhood teams to ensure we all come together and play our part in resolving issues as they arrive.

When talking it out isn’t enough, mediation can be a lifesaver. Many local councils offer free or low-cost mediation services. A neutral, third party can help facilitate a productive conversation and find a middle ground that works for everyone.

4. Know your rights and responsibilities

Familiarise yourself with your lease or tenancy agreement. Understanding the rules can help you know when you’re in the right and what steps to take. It’s also worth knowing local noise and nuisance regulations, just in case things get really out of hand. 

5. Document everything

Another key point is to keep a record of all interactions and incidents. If the dispute escalates, having detailed notes can be invaluable. It’s always better to be prepared with facts and dates.

6. Stay positive

Lastly, keep a positive outlook. Most neighbours want to get along and live peacefully. Approaching disputes with a mindset geared towards resolution rather than confrontation can make a big difference.

Nurturing a community

At Clear Building Management, we’re committed to fostering a friendly and cooperative community. By following these steps, we hope you can resolve any neighbour disputes swiftly and amicably. But remember, we’re always here to support you.

Oftentimes, people just want to get their frustrations off their chest (property managers are skilled agony aunts!), but it’s largely a case of applying bucket loads of common sense and helping residents to get through what can be a very difficult time. 

If you are looking for a more supportive approach to property management, contact Clear Building Management on 0333 344 4996 or click here to send us an online enquiry.