From your concierges and cleaners to caretakers and gardeners, changing managing agent can be an incredibly unsettling time for site staff, who may be feeling (understandably) concerned about whether their jobs remain safe in the switch.
In some cases, the thought of losing loyal and trustworthy site staff and concern over their livelihoods can be enough to make RMC directors stick with a subpar managing agent – even if they are unhappy about many other aspects of the service they are receiving.
This begs the question, is there a sure-fire way to ensure you get to keep your site staff if you change managing agent? Clear Building Management provides the answers.
It’s all laid out in employment law
Thankfully, you can ensure that your site staff keep their jobs at your development due to employment law regulations known as TUPE – ‘The Transfer of Undertakings (Protection of Employment) Regulations 2006’.
Where a staff member is employed directly by the incumbent agent solely to work on your site, TUPE law provides for that employee to enjoy continuous employment by having their employment transferred. This means if one property management company loses a contract then (generally) the incoming management company will take over the responsibility for the employees attached to the contract for the development.
Managed staffing solution
So, you can rest assured that the employment law is in place to help you keep your caretaker. The next step is to find a managing agent who will proactively work with you to ensure a smooth transition for both your site and the staff.
At Clear Building Management, we have experience of sensitively transferring staff via TUPE, whilst ensuring the needs of the staff members, the site, the company and the leaseholders are met.
Whether you, an existing agent or a contractor provides your site team, we can look after concierges, reception staff, caretakers and housekeeping/clean staff using our managed staffing arrangement. The market leading solution gives direction and support to the employee, and allows the management company to be re-charged the employment costs of the team members without the addition of VAT.
The savings using this solution can be substantial and allow for employees to receive appropriate training, sick pay cover, uniforms and HR support at a small, fixed cost to your management company based on their total cost of employment.
Time to make the switch
Don’t let the fear of losing good a good caretaker or concierge deter you from changing managing agent, particularly if you aren’t receiving the excellent service you should be. Make the switch to a better managing agent – your residents and your site staff will thank you for it! You can find out more about how to sort the best managing agents from the rest here.
To speak to a member of our team about making the switch and the impact it may have on your staff, please contact Clear Building Management on 0333 344 4996 or click here to send us an online enquiry.
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